How do I return an item?
You may exchange or return unused Halo Headbands within 30 days from the original purchase date.
Send package and Proof of Purchase to:
Switchback/Halo Headband
Attn: Returns/Exchange
12740 Danielson Court, Suite D
Poway, CA 92064-8842
Upon receipt and inspection of the product, we will exchange the item(s) at no cost or issue a credit for the returned item(s).
The customer is responsible for the return shipping cost.
Warranty
We stand by our products.
Halo Headbands come with a one-year warranty against manufacturer defects from the original purchase date.
Email a picture of the defective item and Proof of Purchase to: customerservice@haloheadband.com
Within 30 days of purchase:
We will send a replacement item at no charge or issue a refund for the defective item.
From 31 days to 365 days of purchase:
We will send a replacement product at no charge and only charge for shipping or issue a refund for the defective item.
Manufactures defects over 1 year from purchase:
We can process a new order at Halo Headband loyalty pricing. Email customerservice@haloheadband.com for details.